Privacy Policy
Last updated: December 2024
This Privacy Policy describes how AskKiba ("we," "our," or "us") collects, uses, and protects your information when you use our service.
Information We Collect
We collect the following types of information:
- Shopify Store Data: Order information, customer data, product details, and sales metrics from your connected Shopify store
- Slack Workspace Data: Messages, channel information, and user details from your Slack workspace where AskKiba is installed
- Usage Information: How you interact with AskKiba, including questions asked and reports generated
- Account Information: Email address and workspace identifiers for authentication and service delivery
How We Use Your Information
We use the collected information to:
- Provide growth insights and analytics for your Shopify store
- Generate and deliver reports through Slack
- Answer questions about your business metrics
- Improve our service and develop new features
- Provide customer support
Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in operating our service (under strict confidentiality agreements)
Data Retention
We retain your information for as long as necessary to provide our services. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for data processing
- Export your data in a portable format
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]